AS/NZS 4421:2011


Guard and patrol security services

This Standard specifies the minimum requirements for the operation and management of an organization providing protective security services.
Published: 18/10/2011
Pages: 24
Table of contents
Cited references
Content history
Table of contents
About this publication
1 Scope and general
1.1 Scope
1.2 Referenced documents
1.3 Definitions
2 Governance
2.1 General
2.2 Finances
2.3 Insurance
2.4 Premises
2.5 Sale of services
2.6 Site review
2.6.1 Client’s security needs
2.6.2 Site risks
2.7 Contracted work
2.7.1 General
2.7.2 Subcontracting
2.8 Standard operating procedure
2.9 Organization information
2.10 Contract
2.10.1 General
2.10.2 Assignment instructions
2.11 Quality management
3 Terms of employment
3.1 Selecting and vetting
3.2 Terms of employment
3.3 Security licence
3.4 Identification
3.5 Uniform, dress and bearing
3.5.1 Uniform
3.5.2 Presentation, dress and bearing
3.6 Equipment
3.7 Training
3.7.1 General
3.7.2 Induction training
3.7.3 Site training
3.7.4 Specialist training
3.7.5 Refresher training
3.7.6 Employee development training
3.7.7 Training records
3.7.8 Training responsibilities
4 Operations
4.1 General
4.2 Operations room
4.2.1 General
4.2.2 Location General Secure room
4.3 Operations room functions
4.4 Communication
4.4.1 Telephone systems
4.4.2 Remote monitored alarm systems
4.4.3 Remote site link integrity
4.4.4 Operator inactivity monitor
4.5 Records
4.6 Operations room staffing
4.7 Keyholding service
4.8 Mobile patrols
4.9 Alarm response
4.10 Firearms
4.10.1 General
4.10.2 Selection
4.10.3 Carrying firearms
4.10.4 Ammunition
4.10.5 Safekeeping
4.10.6 Maintenance
4.10.7 Training and records
4.11 Vehicles and drivers
4.11.1 Vehicle livery and identification
4.11.2 Vehicle safety and suitability
4.11.3 Organization and driver obligations
Appendix A
A1 General
A2 Training
A3 Vehicles
A4 Communication
A5 Firearms
Appendix B
B1 Alarm response
B1.1 General
B1.2 Acceptable delay
B1.3 Exceptions
B2 Definitions
B3 Monitoring response time
B4 Patrol response time
B5 Measurement of response times
Appendix C
C1 Personal safety
C2 Normal vehicle equipment
Appendix D
Cited references in this standard
Quality management — Quality of an organization — Guidance to achieve sustained success
Quality management systems — Requirements
Quality management systems — Fundamentals and vocabulary
Intruder alarm systems — Road vehicles, Part 1: Performance requirements
Intruder alarm systems, Part 5: Alarm transmission systems
Content history
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