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AS 4421:2023


Guard and patrol security services

AS 4421:2023 specifies the minimum requirements for the operation and management of an organization providing protective security services.
Published: 15/12/2023
Pages: 24
Table of contents
Cited references
Content history
Table of contents
About this publication
1 Scope and general
1.1 Scope
1.2 Normative references
1.3 Terms and definitions
2 Governance
2.1 General
2.2 Finances
2.3 Insurance
2.4 Business records
2.5 Sale of services
2.6 Site review
2.6.1 Client security needs
2.6.2 Site risks
2.7 Contracted work
2.7.1 General
2.7.2 Subcontracting
2.8 Standard operating procedure
2.9 Organization information
2.10 Contract
2.10.1 General
2.10.2 Assignment instructions
2.11 Quality management
3 Terms of employment
3.1 Selecting and vetting
3.2 Terms of employment
3.3 Security licence
3.4 Identification
3.5 Uniform, dress and bearing
3.5.1 Uniform
3.5.2 Presentation, dress and bearing
3.6 Equipment
3.7 Training
3.7.1 General
3.7.2 Induction training
3.7.3 Site training
3.7.4 Specialist training
3.7.5 Refresher training
3.7.6 Employee development training
3.7.7 Training records
3.7.8 Training responsibilities
4 Operations
4.1 General
4.2 Operations room
4.2.1 General
4.2.2 Location General Secure room
4.3 Operations room functions
4.4 Communication
4.4.1 Telephone systems
4.4.2 Remote monitored alarm systems
4.4.3 Remote site link integrity
4.4.4 Operator inactivity monitor
4.5 Records
4.6 Operations room staffing
4.7 Keyholding service
4.8 Mobile patrols
4.9 Alarm response
4.10 Firearms
4.10.1 General
4.10.2 Selection
4.10.3 Carrying firearms
4.10.4 Ammunition
4.10.5 Safekeeping
4.10.6 Maintenance
4.10.7 Training and records
4.11 Vehicles and drivers
4.11.1 Vehicle livery and identification
4.11.2 Vehicle safety and suitability
4.11.3 Organization and driver obligations
Appendix A
A.1 General
A.2 Training
A.3 Vehicles
A.4 Communication
A.5 Firearms
Appendix B
B.1 Alarm response
B.1.1 General
B.1.2 Acceptable delay
B.1.3 Exceptions
B.2 Definitions
B.3 Monitoring response time
B.4 Patrol response time
B.5 Measurement of response times
Appendix C
C.1 Personal safety
C.2 Normal vehicle equipment
Cited references in this standard
Intruder alarm systems, Part 5: Alarm transmission systems
[Pending Revision]
Intruder alarm systems, Part 1: Client’s premises — Design, installation, commissioning and maintenance
Alarm and electronic security systems, Part 2: Monitoring centres
Content history
DR AS 4421:2023
Inclusive of GST
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