Standard
Track updates
AS ISO 13131:2022
[Current]Health informatics - Telehealth services - Quality planning guidelines
AS ISO 13131:2022 identically adopts ISO 13131:2021, which provides processes that can be used to analyse the risks to the quality and safety of healthcare and continuity of care when telehealth services are used to support healthcare activities
Published: 29/07/2022
Pages: 47
Table of contents
Cited references
Content history
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Quality characteristics
3.2 Actors
3.3 Care
3.4 Quality and risk
3.5 Services
3.6 Devices
4 Application of these guidelines
5 Quality management of telehealth services
5.1 Quality management
5.1.1 Telehealth service quality planning
5.1.2 Guidelines for quality and risk management
5.2 Management of quality characteristics
5.2.1 General
5.2.2 Guidelines for quality characteristics
5.3 Description of service scope and context
5.3.1 General
5.3.2 Guidelines for description of services
5.4 Description of healthcare processes
5.4.1 General
5.4.2 Guidelines
5.5 Evaluation and monitoring
5.5.1 General
5.5.2 Guidelines for evaluation and monitoring
6 Risk management
6.1 Telehealth service risk, quality and safety assessment
6.2 Risk assessment - Identification
6.2.1 General
6.2.2 Guidelines for risk assessment
6.3 Risk assessment - analysis
6.3.1 General
6.3.2 Guidelines for risk analysis
6.4 Risk assessment - evaluation
6.4.1 General
6.4.2 Guidelines for risk evaluation
6.5 Risk treatment
6.5.1 General
6.5.2 Guidelines for risk treatment
7 Financial management
7.1 Quality characteristics
7.1.1 General
7.1.2 Guidelines for sustainability
7.1.3 Guidelines for healthcare funds
7.1.4 Guidelines for service payment
8 Service planning
8.1 Quality characteristics
8.1.1 General
8.1.2 Guidelines for service design
8.1.3 Guidelines for service availability
8.1.4 Guidelines for duration of care
8.1.5 Guidelines for service level agreements
9 Human resources planning
9.1 Quality characteristics
9.1.1 General
9.1.2 Guidelines for human resources skills and training
9.1.3 Guidelines for consultation with human resources
10 Care planning
10.1 Quality characteristics
10.1.1 General
10.1.2 Guidelines for healthcare processes
10.1.3 Guidelines for care plans
10.1.4 Guidelines for healthcare continuity
10.1.5 Guidelines for emergency procedures
10.1.6 Guidelines for when clinical guidelines and protocols are unavailable
10.1.7 Guidelines for adverse event management
10.1.8 Guidelines for professional health record management
11 Responsibilities
11.1 Quality characteristics
11.1.1 General
11.1.2 Guidelines for healthcare mandates
11.1.3 Guidelines for informed consent
11.1.4 Guidelines for care recipient preferences
11.1.5 Guidelines for care recipients’ expenses
11.1.6 Guidelines for providing appropriate healthcare services
11.1.7 Guidelines for ensuring competence of care recipients
11.1.8 Guidelines for design of telehealth services
11.1.9 Guidelines for execution of care plans
12 Facilities management
12.1 Quality characteristics
12.1.1 General
12.1.2 Guidelines for healthcare organization facilities
12.1.3 Guidelines for care recipient facilities
13 Technology management
13.1 Quality characteristics
13.1.1 General
13.1.2 Guidelines for safety and quality
13.1.3 Guidelines for service support
13.1.4 Guidelines for service delivery
13.1.5 Guidelines for infrastructure management
13.1.6 Guidelines for deployment management
13.1.7 Guidelines for operations management
13.1.8 Guidelines for technical support
13.1.9 Guidelines for device management
14 Information management
14.1 Quality characteristics
14.1.1 General
14.1.2 Guidelines for privacy
14.1.3 Guidelines to protect care recipient identity
14.1.4 Guidelines for confidentiality of health records
14.1.5 Guidelines for consultations, ordering and prescribing
14.1.6 Guidelines for coordination and scheduling
14.1.7 Guidelines for data quality
Annex A
A.1 General
A.2 Confirm organizational processes
A.3 Confirm healthcare processes
A.4 Confirm infrastructure requirements
A.5 Confirm information requirements
Annex B
B.1 General
B.2 Tele-dermatology: A use case
B.2.1 Context
B.2.2 Risk management
B.2.3 Healthcare activities
B.3 Healthcare consumer advice
B.3.1 Context
B.3.2 Risk management
B.3.3 Healthcare activities
B.4 Tele-monitoring at home: A use case
B.4.1 Context
B.4.2 Risk management
B.4.3 Healthcare activities
B.5 Global primary care: A use case
B.5.1 Context
B.5.2 Risk management
B.5.3 Healthcare activities
B.6 Support for primary care: A use case
B.6.1 Context
B.6.2 Risk management
B.6.3 Healthcare activities
B.7 Multi-speciality video consultation: A use case
B.7.1 Context
B.7.2 Risk management
B.7.3 Healthcare activities
B.8 Consumer based diabetes team care: A use case
B.8.1 Context
B.8.2 Risk management
B.8.3 Healthcare activities
B.9 Tele-intensive/critical care of ventilated patients: A use case
B.9.1 Context
B.9.2 Risk management
B.9.3 Healthcare activities
B.10 Tele-pathology for second opinion in oncology: A use case
B.10.1 Context
B.10.2 Risk management
B.10.3 Healthcare activities
B.11 Assessment and rehabilitation of communication disorders: A use case
B.11.1 Context
B.11.2 Risk management
B.11.3 Healthcare activities
B.12 Hearing assessment using tele-auditory brainstem response: A use case
B.12.1 Context
B.12.2 Risk management
B.12.3 Healthcare activities
B.13 Teleradiology for immediate expert reporting on COVID-19 scans: A use case
B.13.1 Context
B.13.2 Risk Management
B.13.3 Healthcare Activities
Bibliography
Cited references in this standard
One-time Purchase
Access via web browser on any device
One-time purchase
Single publication
Offline access via PDF^
$201.30 AUD
Inclusive of GSTFormat *
Web Reader
Additional files available
Licenses *
1 user
Total$201.30 AUD
IMPORTANT