Standard
UPDATE AVAILABLE
AS ISO 13131:2017
[Superseded]Health informatics — Telehealth services — Quality planning guidelines
The objective of this Standard is to provide advice and recommendations for the development of risk-managed quality objectives and guidelines for telehealth services that use information and communications technologies (ICTs) to deliver healthcare over both long and short distances. It can apply to the design, implementation, management, operation and evaluation of all types of telehealth services.
Published: 23/10/2017
Pages: 32
Table of contents
Cited references
Content history
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Quality characteristics
3.2 Actors
3.3 Care
3.4 Quality
3.5 Risk
3.6 Telehealth
4 Conformance
5 Quality and risk management
5.1 Telehealth risk, safety and quality assessment
5.2 Telehealth quality characteristics
5.3 Management of quality characteristics
5.4 Establishing the context for telehealth services
5.5 Risk assessment — Identification
5.6 Risk assessment — Analysis
5.7 Risk assessment — Evaluation
5.8 Risk treatment and quality
6 Quality management of telehealth services
6.1 Quality characteristics
6.2 Services description
6.3 Processes description
6.4 Quality planning
6.5 Risk assessment
6.6 Risk treatment
6.7 Service improvement
6.8 Safety improvement
7 Financial management
7.1 Quality characteristics
7.2 Sustainability
7.3 Healthcare funds
8 Service planning
8.1 Quality characteristics
8.2 Service design
8.3 Service levels
8.4 Duration of care
9 Workforce planning
9.1 Quality characteristics
9.2 Workforce skills and training
9.3 Consultation with workforce
10 Healthcare planning
10.1 Quality characteristics
10.2 Healthcare processes
10.3 Healthcare plans
10.4 Healthcare continuity
10.5 Unavailable clinical guidelines and protocols
10.6 Adverse event management
10.7 Professional health record management
11 Responsibilities
11.1 Quality characteristics
11.2 Healthcare mandate
11.3 Informed consent
11.4 Care recipient preferences
11.5 Care recipients expenses
11.6 Appropriate healthcare services
11.7 Competence of care recipients
11.8 Execution of healthcare plan
12 Facilities management
12.1 Quality characteristics
12.2 Healthcare organization facilities
12.3 Care recipient facilities
13 Technology management
13.1 Quality characteristics
13.2 Service support
13.3 Service delivery
13.4 Infrastructure management
13.5 Deployment management
13.6 Operations management
13.7 Technical support
14 Information management
14.1 Quality characteristics
14.2 Privacy
14.3 Care recipient identity
14.4 Confidentiality of health records
14.5 Consultations, ordering and prescribing
14.6 Coordination and scheduling
14.7 Data quality
Annex A
A.1 Organizational processes
A.2 Healthcare processes
A.3 Infrastructure requirements
A.4 Information requirements
Bibliography
Cited references in this standard
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