AS ISO 10002-2006

[Available Superseded]

Customer satisfaction — Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

Adopts ISO 10002:2004 to provide guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.

Published: 05/04/2006

Pages: 23

Content history

AS/NZS 10002:2014

[Available Superseded]

AS ISO 10002-2006 AMDT 1

[Superseded]

ISO 10002:2004

[Superseded]

AS 4269-1995

[Superseded]

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