This document provides guidance for decision making and processes associated with the selection, design, implementation and maintenance of software for managing records, according to the principles specified in ISO 15489-1. This document is applicable to any kind of records system supported by software, including paper records managed by software, but is particularly focused on software for managing digital records. This document provides guidance to records professionals charged with, or supporting the selection, design, implementation and maintenance of systems for managing records using a variety of software. It can also provide assistance to information technology professionals such as solution architects/designers, IT procurement decision makers, business analysts, business owners and software developers and testers seeking to understand records requirements.