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ISO 10004:2012

[Superseded]

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Published: 15/09/2012
Pages: 32
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