Handbook
Track updates
HB 327:2010
[Current]Communicating and consulting about risk
Provides guidance to individuals and organisations to understand communication and consultation when managing risk.
Published: 23/02/2010
Pages: 24
Table of contents
Cited references
Content history
Table of contents
Header
About this publication
Preface
Introduction
Part 1 Why do it?
1 Communicating and consulting—The process
1.1 A key risk management tool
1.2 Communication as a process
1.3 Consultation as a process
1.4 Allowing for communication and consultation in the risk management framework
1.5 Benefits from communication and consultation
1.6 It takes two to tango
1.7 Medium
1.8 Identifying stakeholders
1.9 Engagement
1.10 Power
1.10.1 Balancing power, urgency and legitimacy
1.10.2 Distortion
1.10.3 When power needs consent
1.10.4 Emotional intelligence4
2 Perception
2.1 What are risk perceptions?
2.2 How “rules of thumb” affect perceptions
2.3 Lay and specialist perceptions
2.4 “Tolerable risk” and “acceptable risk”
3 Uncertainty
3.1 Risk and uncertainty
3.2 Measurement uncertainty
3.3 The Precautionary Principle
3.4 Communicating uncertainties
Part 2: How to do it
1 Introduction
2 Managing communication and consultation
2.1 Participation
2.2 Participation of senior management
2.3 Engagement and participation of staff
3 Supporting the risk management process
3.1 Establishing the context
3.2 Identifying risks
3.3 Analysing risks
3.4 Evaluating risks
3.5 Treating risks
3.6 Monitoring and review
4 Case studies
4.1 Oil spill
4.2 Foot and mouth disease
4.3 Deaths from fire
4.4 Traffic congestion
Cited references in this standard
Content history
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