AS/NZS ISO 9004.1:1994[Superseded]
Quality management and quality system elements, Part 1: Guidelines
Provides guidelines on quality management for use within an organization in the development and implementation of a comprehensive and effective system designed to satisfy customer needs and expectations while serving to protect the organization's interests. This Standard is identical with and has been reproduced from ISO 9004-1:1994.
Inclusive of GST
Web Reader (PDF)