Standard
Track updates
AS ISO 41015:2025
[Current]AS ISO 41015:2025 identically adopts ISO 41015:2023, which gives guidance on how facility management (FM) organization influences organizational behaviours to improve facility outcomes
Published: 14/02/2025
Pages: 24
Table of contents
Cited references
Content history
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 General
4.2 Understanding the organization
4.3 Identifying organizational strategic goals and objectives
4.3.1 General
4.3.2 Aligning with organizational goals
4.4 Demonstrating and communicating value
5 Influencing behaviour
5.1 General
5.2 Ability to influence
5.3 Developing key relationships
5.4 Behavioural change
5.5 Value drivers
5.5.1 General
5.5.2 Working with value drivers
5.6 Opportunities to influence
6 Planning for change
6.1 General
6.2 Change process
6.3 Risks and opportunities encountered during changes
6.4 Framework to support behavioural change
7 Aligning FM actions to strategic outcomes
7.1 General
7.2 Outputs and outcomes
7.3 Applying value drivers
7.4 Target outputs
8 Performance evaluation
8.1 General
8.2 Outcome evaluation
8.3 Performance indicators
8.3.1 General
8.3.2 Focus
8.3.3 Attributes
8.4 Evaluation
8.4.1 General
8.4.2 Evaluation attributes
8.4.3 Indicators of success
8.4.4 Evaluation methodologies
9 Improvement
9.1 General
9.2 Continual improvement
9.3 Demonstrating improvement
Annex A
A.1 Scope
A.2 Normative references
A.3 Terms and definitions
A.4 Context of the organization
A.4.1 General
A.4.2 Understanding the organization
A.4.3 Identifying organizational strategic goals and objectives
A.4.4 Demonstrating and communicating value
A.4.5 Interested party evaluation
A.5 Influencing behaviour
A.5.1 General
A.5.2 Ability to influence
A.5.3 Developing key relationships
A.5.4 Behavioural change
A.5.5 Value drivers
A.5.6 Opportunities to influence
A.5.6.1 General
A.5.6.2 Building life cycle
A.5.6.3 Resource, response and influence gaps
A.6 Planning for change
A.7 Aligning FM actions to strategic outcomes
A.8 Performance evaluation
A.8.1 General
A.8.2 Outcome evaluation
A.8.2.1 General
A.8.2.2 Evaluation criteria
A.8.3 Performance indicators
A.8.4 Evaluation
A.9 Improvement
Bibliography
Cited references in this standard
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