Track updates
iconCreated with Sketch.

AS ISO 37002:2023


Whistleblowing management systems — Guidelines

AS ISO 37002:2023 identically adopts ISO 37002:2021, which gives guidelines for establishing, implementing and maintaining an effective whistleblowing management system based on the principles of trust, impartiality and protection. The guidelines of this document are generic and intended to be applicable to all organizations, regardless of type, size, nature of activity, and whether in the public, private or not-for profit sectors.
Published: 17/02/2023
Pages: 33
Table of contents
Cited references
Content history
Table of contents
About this publication
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the whistleblowing management system
4.4 Whistleblowing management system
5 Leadership
5.1 Leadership and commitment
5.1.1 Governing body
5.1.2 Top management
5.2 Whistleblowing policy
5.3 Roles, responsibilities and authorities
5.3.1 Top management and governing body
5.3.2 Whistleblowing management function
5.3.3 Delegated decision-making
6 Planning
6.1 Actions to address risks and opportunities
6.2 Whistleblowing management system objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.3.1 General
7.3.2 Personnel training and awareness measures
7.3.3 Training for leaders and other specific roles
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating documented information
7.5.3 Control of documented information
7.5.4 Data protection
7.5.5 Confidentiality
8 Operation
8.1 Operational planning and control
8.2 Receiving reports of wrongdoing
8.3 Assessing reports of wrongdoing
8.3.1 Assessing the reported wrongdoing
8.3.2 Assessing and preventing risks of detrimental conduct
8.4 Addressing reports of wrongdoing
8.4.1 Addressing the reported wrongdoing
8.4.2 Protecting and supporting the whistleblower
8.4.3 Addressing detrimental conduct
8.4.4 Protecting the subject(s) of a report
8.4.5 Protecting relevant interested parties
8.5 Concluding whistleblowing cases
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Indicators for evaluation
9.1.3 Information sources
9.2 Internal audit
9.2.1 General
9.2.2 Internal audit programme
9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review results
10 Improvement
10.1 Continual improvement
10.2 Nonconformity and corrective action
Cited references in this standard
Content history
DR AS ISO 37002:2022
Inclusive of GST
Available formats
iconCreated with Sketch.
Available formats
icon_export/16/closeCreated with Sketch.
Web Reader
Instantly view standards in your browser. Search, bookmark, highlight, and comment for anytime access - online and offline.
Web Reader (PDF)
View standards in PDF format in your browser. Search, bookmark, highlight, and comment for anytime access - online and offline.
Web Reader
1 user
Add to cart
visa logo
mastercard logo
amex logo