Standard
Track updates
AS ISO 10393:2017
[Current]Consumer product recall — Guidelines for suppliers
Adopts ISO 10393:2013 to provide practical guidance to suppliers on consumer product recalls and other corrective actions after the product has left the manufacturing facility. Other corrective actions include, but are not limited to, refunds, retrofit, repair, replacement, disposal and public notification.
Published: 24/02/2017
Pages: 39
Table of contents
Cited references
Content history
Table of contents
Header
About this publication
Preface
Introduction
1 Scope
2 Terms and definitions
3 Purpose and principles
4 General requirements
4.1 General
4.2 Policy
4.3 Documentation and record keeping
4.4 Regulatory requirement
4.5 Expertise required to manage a recall
4.6 Authority for key decision
4.7 Training and recall simulation
5 Assessing the need for a product recall
5.1 General
5.2 Incident notification
5.3 Incident investigation
5.4 Assess the risk
5.5 Traceability
5.5.1 General
5.5.2 Affected product
5.6 Product recall decision
6 Implementing a product recall
6.1 General
6.2 Initiate the recall action
6.2.1 General
6.2.2 Recall strategy
6.2.3 Recall objectives
6.2.4 Recall process
6.2.5 Financial resources
6.3 Communication
6.3.1 General
6.3.2 Develop the communication plan
6.3.3 Communication with regulators
6.3.4 Communicate with supply chain
6.3.5 Communication with consumers
6.3.6 Recall notice
6.4 Implement the recall
6.4.1 General
6.4.2 Retrieve, replace and repair affected product
6.4.3 Destroy or dispose of the affected product
6.5 Monitor and report
6.5.1 General
6.5.2 Manage information
6.5.3 Establish reporting requirements
6.6 Evaluate effectiveness
6.6.1 General
6.6.2 Locating affected product
6.6.3 Return rate
6.6.4 Disposal rate
6.6.5 Injury rate
6.6.6 Enquiry rate
6.6.7 Communication
6.7 Review and adjust recall strategy
6.7.1 General
6.7.2 Recall operations
6.7.2.1 Cease active recall operations
6.7.2.2 Adjustment of the recall
6.7.2.3 Expansion of the recall
7 Continual improvement of recall programme
7.1 General
7.2 Reviewing the recall
7.3 Corrective actions to prevent reoccurrence
Annex A
Annex B
Annex C
Annex D
D.1 Monitoring and reporting system
D.2 Is the recall notice clear?
D.3 Can the consumer identify the affected product or hazard?
D.4 Is the communication targeted?
D.5 Is the media used appropriate to the consumer?
D.6 Are a variety of communication methods used?
D.7 Evaluation of the recall
Bibliography
Cited references in this standard
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