Accessing your content

Curated Subscription 

There are two ‘Access’ types in Standards Australia Store’s Curated Subscription offerings:  

  1. Mobile Only Access* 

Quickly reference content through the Standards Australia Store mobile app designed for this subscription offering.  Standards content is accessible only through the Standards Australia Store mobile app.  

To access content on the Standards Australia Store mobile app, you will need to go through a self-service purchase process through Store (via your web browser and subscribed to your selected content set).   

For more detail on how to access your subscribed content on the Standards Australia Store mobile app click here.  

*Available for Australian customers only.  

  1. Small Business Access  

Web Reader for online viewing via web browser in two different formats: 

  • Web Reader – Content is viewed in browser via the Customer’s Account and cannot be saved or printed. 
  • Web Reader (PDF) – this is not a standard PDF File. The Content and functionality is the same as the web reader with rendering of Content shown in a different style. Content is viewed in browser via your Account with Standards Australia Store and cannot be saved or printed. See more information below. 

Both Web Reader and Web Reader (PDF) are accessible via the your  account through the Standards Australia Store on PC, tablet or smart phone and one (1) device at a time.  

Note: Access to content through this subscription offering is via web browser only on your device. 

Single Sale (Single or Multi-User) 

For the digital purchases of Standards, content is available via Web Reader. Refer to guidance in point 2 above. 


You must not (and must not attempt to): 

  1. copy the whole or any part of the Content; 
  2. print, save or print screen the Content (note: to access the content offline, you can download the content to your browser cache which will be available offline for 30 days from date of last online sync); 
  3. reproduce, email, share, distribute, communicate or grant access to the Content to any other person; 
  4. upload, store or use the Content on a Network.

Compatible Browsers and Applications

These product formats can be viewed in the following browsers on your PC or mobile device:

  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • MacOS Safari
  • Android Chrome
  • iOS Safari

Accessing your content via the Web Reader

To view your content with the Web Reader:

  1. If you haven’t already, login to your Standards Australia account.
  2. Open ‘My Workspace and Library’.
  3. Open your Content Library.
  4. Click on the ‘Open’ button to open your selected content in browser (see list of compatible browsers above)

The Web Reader format comes with additional access to a limited Protected PDF File that can be accessed on 1 PC device and printed twice.

Accessing your printable protected PDF file

To access your printable protected PDF file:

  1. If you haven’t already, login to your Standards Australia account.
  2. Open ‘My Workspace and Library’
  3. Open your Content Library
  4. Click on the icon next to the ‘Open’ button
  5. Select ‘ Protected PDF’ to download a copy of the File to 1 PC device.

Opening a Protected PDF for the first time in Adobe

Follow these steps the first time you open your protected PDF file:

  1. Download is limited to 1 PC device. Please make sure you open the Protected PDF File the first time on the device you choose to use it on as you will not be able to open it a second time on any other device.
  2. To view or print the document, please use one of the following applications on desktop:
    • Acrobat DC
    • Adobe Reader

    Important Note: Mac PDF Viewer, Chrome browser or another browser’s built-in viewer WILL NOT WORK. The File will NOT open on mobile or tablet devices (For access to the Content on other devices please access the Content in Web Reader format in your Account).

  3. Download the File to your PC device. Then Go to your ‘Downloads’ folder or another folder on your device where you have saved the File, then right-click and select Open With, then select Adobe Reader or Acrobat DC.
  4. You must connect to the internet when first opening the Protected PDF File.
  5. You may only PRINT TWICE.
  6. You must not:
    1. copy any part of the Content;
    2. reproduce, email, share, distribute, communicate or grant access to the Content to any other person;
    3. upload, store or use the Content on a Network.

Additional Steps for Opening a Protected PDF File

When opening a File in Adobe Reader or Acrobat DC, for the first or second time, you may encounter a couple of different pop-up messages which require specific action:

  1. Security Warning: this is a security message that will appear the first time you unlock a Protected PDF File. Confirm by taking the below action
    Check the box “Remember this action…”, then click Allow.
  2. JavaScript Warning: 

    For PC users:

    1.  Open Adobe Reader, go to Edit > Preferences
    2. Go to the JavaScript under the Categories section
    3. Uncheck the “Enable global object security policy” field– you need to disable this policy in order to unlock the protected file
    4. Click OK once this setting is disabled (or unchecked)
    5. Open the protected PDF file and click Allow on all the communication messages.

    For Mac users:

    1. Open Adobe then click on Adobe Reader,
    2. Go to Preferences then JavaScript
    3. Uncheck the “Enable global object security policy” field– you need to disable this policy in order to unlock the protected file.

Printing a Protected PDF

You may only print the Protect PDF file TWICE.

Troubleshooting: If you have printed the document and the printed paper shows ‘content is locked’ then uncheck the ‘Save ink/toner’ box:

Other Troubleshooting TIPS

Why is my content not loading and why am I seeing a message about a proxy server?

The problem is usually caused by proxy / firewall that interrupts the communication between the content and authentication server.

To resolve this issue, please ask your IT department to whitelist the domain on port 443.

Why proxy servers affect the process:

Proxy servers are designed to protect your organization from unwanted viruses, malware and other phishing type schemes. However, some types of communication is warranted, such as the content you're trying to access from a legitimate and trusted source.

Proxy server required configuration changes:

  1. The proxy MUST allow direct communication
  2. With the DNS address
  3. On ports 443

Firewall required configuration changes:

  1. Remove any blocks in Norton or other firewall software for  on port 443
  2. The firewall MUST allow communication with on port 443

Adobe/Acrobat Trust Manager configuration changes:

  1. Open Adobe/Acrobat
  2. From the top menu bar, select Edit > Preferences

  3. Under Categories, click Trust Manager
  4. Click the Change Settings button

  5. Remove any blocks to
  6. Allow communication with

How to check for a proxy server:

  1. Open Internet Explorer (not Firefox or any other browser)
  2. Select “Tools” from the menu bar
  3. Select “Internet Options”

  4. Select the Connections tab
  5. Click the “LAN Settings“ button (near the bottom)

  6. Check to see if the "Use a proxy server..." box is selected. If so, please contact your IT Administrator to make the following changes below

Proxy Server Required Configuration Changes:

  1. The proxy MUST allow direct communication with the DNS address on port 443